Shipping policy
Shipping & Delivery Policy
Updated: February 16, 2026
At Shark & Sapphire, we specialize in delivering premium, high-value goods directly from our global manufacturing partners. To ensure security and flexibility, please note our multi-stage delivery process.
1. Processing, Verification & The "Buffer Zone"
Every order undergoes a manual security audit and quality-assurance review before dispatch.
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Standard Verification: Please allow 1–5 business days for order verification and secure packaging.
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High-Value Security Hold: For orders exceeding $1,500, an additional 48-hour security hold may be applied to protect your transaction.
2. Shipping Methods & Extended Estimates
Delivery times begin after the processing/verification phase is complete. The estimates below include a built-in buffer for international customs clearance.
| Shipping Method | Estimated Total Transit (U.S.) | Estimated International |
| Standard Insured | 2–4 Weeks (14–28 Business Days) | 2–4 Weeks |
| Express Insured | 1–2 Weeks (7–14 Business Days) | 1–2 Weeks |
Note: While many orders arrive sooner, these windows account for potential global logistics delays.
3. Customs, Duties, and Taxes (International Only)
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Import Liability: Any customs fees, import duties, or local taxes are the sole responsibility of the customer.
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Refused Shipments: If a shipment is refused due to unpaid customs fees, the original shipping cost and a 15% restocking fee will be deducted from your final refund.
4. Lost or Damaged Packages
Every rawchongqing&nights shipment is fully insured.
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Non-Delivery Buffer: If your tracking has not updated for more than 25 business days (Standard) or 15 business days (Express), please contact us at htl13690645092@gmail.com
to initiate an insurance claim.
5. Address Accuracy
For security reasons, we cannot change the shipping address once an order has entered the verification phase.